Customer
Service
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| Faq |
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What is tipping practice for visitors to China ?
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It is a common practice for visitors to tip the tour guide
and driver in recognition of their good service. Hotel bellboy
expects your tips as well. It is not customary to leave
tips at hotel or local restaurant as the bill usually includes
10-15% service charge. |
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| What about baggage limits on the flights? |
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For China domestic flights, you are allowed to check one
piece of luggage. The limitation is 20 Kilograms (44 pounds)
total. A fee may be imposed for extra piece or excessive
weight. You can also take one hand carry-on plus a backpack
or tote bag, all of which should fit in the overhead compartment
or under your seat. |
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| Is the voltage there the same as in North
America ? |
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No, it is not. The voltage is 220 Volts and you should pack
an adaptor if you decide to bring any electronic unit with
you during the trip. |
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| What to pack for my trip to China ? |
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The rule of thumb is to pack lightly, and bring casual clothes.
A sturdy, comfortable pair of walking shoes is an absolute.
A sports coat and a nice shirt for man, and one or two dresses
or pantsuits for women will suit the most formal occasions
to be encountered in China. Travelers should bring shirts,
sweaters and jackets that can be worn in layers to suit
a range of climates. Shorts (for both men and women) are
fine for summer days though not recommended when visiting
religious shrines. Remember, dress for Comfort, not for
Style.
Checklist:
Electrical converter and adapter plugs. China¨s electrical
system operates at 220 volts.
Hair dryer, razor, alarm clock.
Common toiletries, cold and digestive medications, lip
balm, sanitary napkins and any over-the-counter medicines
you generally use.
Chewing gum, mints or throat lozenges to keep your mouth
moist.
Reading materials, including a guidebook on the places
you will see.
Sunscreen lotion and sunglasses.
A light raincoat or an umbrella except in winter months.
Camera & film. Be aware that while print film is available
in most places, slide film may be difficult to find. And
be sure to pack extra batteries.
A notebook to keep track of all the exciting things happening
on the trip.
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Why register your name at least one week before starting?
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1. Arrange early your vocation in order to have enough time
to arrange work and accommodation.
2. It is evitable to have enough time to collect figure
and to prepare for allaround tour.
3. Plan early and choose early, you'll get more benefit. |
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Why you can register without worry to New Oriental
Express Silk Road Legend?
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1. Of New Orient Express Silk Road, the vehicles, itinerary,
foods, and so on., which are all qualified.
2. Use bus all the year and fix start date so that you can
arrange your vocation time. |
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After handing in your payment of register, how to
cancel a booking or change date ?
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1. Cancel a booking.
You should contact us to recede all payment (except remittance
fee ) 30 days ahead of start date.
2 . Change date
You should contact us to change date 30 days ahead of start
date.
3. Announcement
If you cancel in 30 days ahead of start date, we'll compute
according to Tour Paction book of Bureau of Tourism.
You can't change date in 30 days ahead of start date. If
you cancel, we'll compute according to Tour Paction book
of Bureau of Tourism. |
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Why choose train and bus to travel Silk Road, not
choose plane and bus?
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1. It is said that the plane is the vehicle between the
main cities.
How to deal with those cities without airport, such as Turpan
(the Ruined City of Gaochang ,Sugong Minaret, Grape Valley
and Flaming Mountain), Tianshui(Maijishan Mounain), Qinghai
(Sun and Moon Mountain, Qinghai Lake and Ta' Er Temple),
Jiayuguan Fort. These spots are worth visiting? Certainly,
because the plane usually goes and return from spots with
bus. While some spots will not be visited, because the bus
unable to arrive and the plane unable to land without airport.
2. According to what the specialist said, the train is lack
of time flexible. As long as the train is arranged appropriate,
it'll be the best vehicle. |
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Why the accommodation on the train isn't inferior
to land?
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The accommodation of other cities may be inferior to train
except hotel star 5. There are separately carriage on the
New Orient Express, where music and light could be adjusted
and provide fresh fruit, free tea and mineral water. There
are bar, Karaoke system, dinning room and lunch and dinner
have 10~12 dishes.
It is said that the plane is faster, but ´´
If you travel by air, you need to move and check in 1.5h
ahead of departure. You'll check out and wait luggage
and the airport is usually in the urban far away the city.
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Where is the original itinerary of the Silk Road??
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The tour of the Silk Road didn't only include Lanzhou from
Xi'an to Dunhuang. However, going forward west from Dunhuang,
you'll enter into the old Turkestan. So three different
Silk Road existed there. The journey from Xi'an to Dunhuang
is important and attraction , in which some spots are especially
worth visiting include Tianshui (Xining), Lanzhou and Jiayuguan
and so on.
Lapuleng Monastery is worth visiting?
You'll spend three days in visiting Lapuleng Monastery from
Lanzhou to Xiahe by bus. While from Xining to Ta'Er Temple,
where is one of the biggest six monasteries, it takes only
forty minutes to get there with guides.
The spacious desert of southern of Xinjiang, visiting
only Kashgar?
The southern of Xinjiang is beautiful, mysterious and exploratory
´´ Do you feel regret if you only visit Kashgar? There are
many wonderful scence to be worth visiting such as Korla,
Luntai, Kuqa, Highway in the Taklimakan Desert, Tarim River,
Aksu and so on.
Both Silk Road and Southern of Xinjiang, you can't miss! |
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